Refund policy

We accept returns only up to 7 days post-delivery of the order. We would request you to clearly mention the items you wish to return. In case you are partially returning an order, please hand over only the partial order to the pickup agent.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@vivarshome.com. Please note that returns will need to be sent to the following address: Khasra No. 1168 Bisrakh Road, Near Samtel Enclave Chhapraula, 201009 Gautam Buddh Nagar Uttar Pradesh.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@vivarshome.com.

Cancellations

As an organzation, we believe in 100% customer satisfaction. In case you wish to cancel an order due to any reason write at sales@vivarshome.com or get in touch with our support team on WhatsApp on 9289851833 within 4 hours of placing the order and we will be happy to assist you.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item within 24 hours of the order delivery, so that we can evaluate the issue and make it right.

You must immediately lodge a complaint with Vivars Home on Whatsapp number 9289851833 or write to sales@vivarshome.com . with your Order Id and product photographs.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@vivarshome.com .